Crowd-B cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services, and websites (collectively, our “Services”). Your personal data includes information such as:

1. Name
2. Address
3. Telephone number
4. Email address
5. Other data collected that could directly or indirectly identify you according to regulatory obligations within jurisdictions we operate in.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach our dedicated team that is responsible for this by contacting [email protected]. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

We collect information so that we can provide the best possible experience when you utilize our Services. Much of what you likely consider personal data is collected directly from you when you:

1. Create an account or purchase any of our products (ex: billing information, including name, address, and credit card number);
2. Request assistance from our customer support team (ex: phone number);
3. Complete contact forms or request newsletters or other information from us (ex: email); or
4. Participate in activities we promote that might require information about you.

However, we also collect additional information when delivering our products and services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

1. Account-related information is collected in association with your interaction with our listed products, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.
2. Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services. For additional information, and to learn how to manage the technologies we utilize, please visit our Help Centre.
3. Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, and location information. This information includes specific data about your interactions with the features, content, and links (including those of third parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
4. Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

How we utilize information

We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that for which we have been given permission, as necessary to deliver the Services you purchase or interact with, or as we might be required or permitted for legal compliance or other lawful purposes within our operational jurisdictions. These uses include:

Delivering, improving, updating, and enhancing the Services we provide to you. We collect various information relating to your purchase, use, and/or interactions with our Services. We utilize this information to:

1. Improve and optimize the operation and performance of our services and offerings (again, including our websites and mobile applications)
2. Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
3. Detect and prevent fraud and abuse of our Services and systems
4. Collecting aggregate statistics about the use of the Services
5. Understand and analyze how you use our Services and what products and services are most relevant to you.

Often, much of the data collected is aggregated or statistical data about how individuals use our Services and are not linked to any personal data, but to the extent it is itself personal data or is linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

1. Processing credit card payments
2. Serving advertisements
3. Performing analysis of our Services and customers’ demographics
4. Communicating with you, such as by way email or survey delivery
5. Customer relationship management.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing, or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).

Communicating with you

We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

1. Email
2. Text (SMS) messages
3. Telephone calls
4. Automated phone calls or text messages.

You may also update your subscription preferences concerning receiving communications from us and/or our partners by signing into your account and visiting the “Account Settings” page.

If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.

If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected]. If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with legal, regulatory, and law enforcement requests.

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you if we are required to provide your personal information to third parties as part of the legal process.

Website analytics

We use multiple web analytics tools provided by service partners such as Google Analytics, MixPanel, and hotjar to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited before visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their privacy policies.

Targeted advertisements

Targeted ads or interest-based offers may be presented to you based on your activities on our web pages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our web pages and other websites. Our third-party partners may use technologies such as cookies to gather information about such activities to provide you with advertising based on your browsing activities and interests and to measure advertising effectiveness.

Third-party websites

Our website and our mobile applications may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data

To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign in to your Account and visit “Account Settings.” Please visit our Help Centre for additional information and guidance for accessing, updating, or deleting data.

If you request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings or our Privacy Center, you may also contact us by one of the methods described in the “Contact Us” section below.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

Mandated by law, contract, or similar obligations applicable to our business operations; for preserving, resolving, defending, or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records. If you have any questions about the security or retention of your personal data, you can contact us at [email protected]

‘Do Not Track’ notifications

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Age restrictions

Our products and services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by, or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us at [email protected] 

Contact us

If you have any questions, concerns, or complaints about our Privacy policy, our practices, or our Services, you may contact our office by email at [email protected]

We will respond to all requests, inquiries, or concerns within fourteen (14) working days. We use tools, such as cookies, to enable essential services and functionality on our site and to collect data on how visitors interact with our site, products, and services. By clicking Accept, you agree to our use of these tools for advertising, analytics, and support.

DATA PROTECTION POLICY

This Data Protection Policy in conjunction with our Privacy Policy (https://www.crowdb.co/privacy) expressed Crowd-B which hereinafter may be referred to as (“our” “we” or “the Company”) assurance and commitment to treating the information of customers, stakeholders, partners, and other interested parties (“You or Your”) with the utmost care and confidentiality in accordance to the Nigeria Data Protection Regulations (NDPR), General Data Protection Regulation (GDPR) and each jurisdiction of data subject whose data we process.

With the provisions of this data protection policy and our privacy policy, we acknowledge that we gather, store, and handle data fairly, transparently, and with utmost duty of care and respect towards individual rights.

1.0 Scope

As part of Crowd-B’s operation, we often obtain and process information which includes names, addresses, phone numbers, Emails, etc. We collect this information securely and transparently and only with your full cooperation and knowledge.

To ensure the protection of this information, we apply the following rules.

1. Use for lawful purpose only
2. Protect against any unauthorized and illegal access
3. Only share with the third party to provide services

To exercise the provisions of data protection regulations and show our commitment to ensure our compliant and adhere to the provisions, We:

1. Restrict and monitor access to sensitive data
2. Develop transparent data collection procedures
3. Train employees in online privacy and security measures
4. Build secure networks to protect online data from cyberattacks
5. Establish clear procedures for reporting privacy breaches or data misuse
6. Establish data protection practices (document shredding, secure locks, data encryption, frequent backups, access authorization, etc.)

 

2.0 How We Obtain Your Personal Data

We obtain your personal data when you use our service through the registration process. In the process of signing up, we request data such as name, phone number, address, Email, Company name, Designation, and Country. Through a third-party source, in the process of funding your wallet, you will be directed to our payment institution platform where you will be required to input your card detail for such funding. Please note that the data at this stage is not stored on the Crowd-B platform but on the third party. Likewise, while using our services, you may be required to fill in your details and/or your customer’s details during the use of our Phone book, Teams, Group, or Direct SMS services. In addition, when interacting with our customer service, you may be required to provide us with more personal data to provide quality services to you.

3.0 Personal Data Usage

Ways in which we used the personal data provided to us include processing or delivering our services, notifying you of the status of the services, sending marketing or campaign affiliates to which you opt-in.

4.0 Sharing Your Personal Data

We may share your data with our partners or suppliers to provide services to you. Such data may include your name, phone number, and Email address. We may also share your data with companies or organizations that we engage to provide services to us for the furtherance of your transaction or direct you to a third-party website that may provide services for you directly and/or on our behalf. An example is the funding of your wallet stage.

THE PRIVACY POLICIES OF THESE THIRD-PARTY SITES MAY BE DIFFERENT FROM OUR DATA PROTECTION AND PRIVACY POLICY. THUS, WILL GOVERN ANY TRANSACTIONS AND SERVICES PERFORMED ON THAT SITE. TERMII AND SUCH COMPANIES ARE EACH INDEPENDENT DATA CONTROLLERS AND NOT JOINT DATA CONTROLLERS. Hence, you are advised to read and consent to such third-party site data protection and privacy policy.

4.1 As an organization that offers our services in different regions, we may need to transfer your personal data to our service providers, affiliates, or contractors in various jurisdictions to provide our services to you. In such cases, we ensure adequate safeguards and measures are put in place for your data to remain protected

 

5.0 Means of Securing Customer Personal Data

We secure your data by using a database with limited access and a secure server that encrypts all the data we collect. Hence protecting it from unauthorized third parties. We as well use a firewall to prevent access to information on our system.

6.0 Customers Compliance

It is the responsibility of you as a Crowd-B customer to ensure that you comply and continue to comply with Applicable Data Protection Laws and Regulation in your use of our services and in processing personal data. In addition, you will be responsible for the right to transfer, share and receive the consent of data subjects that you share with us to provide our service or usage of our service.

By using our service, you hereby undersigned and agree as follow:

1. You are complying and will continue to comply with applicable Data Protection Laws and Regulations that you processed through your use of our service.
2. You hereby indemnify Crowd-B of any and/all liabilities, claims, legal actions, losses, and damages as a result of data violation and/or you breaching any data protection laws and regulations.
3. You will not intentionally collect or process any special categories of Personal Data unless Crowd-B includes such types of data in the content submitted to you

Taking into account the nature of processing and the information available to you, You shall provide Crowd-B, insofar as this is possible and at Crowd-B written request, with all information required for Crowd-B to comply with statutory obligations under Applicable Data Protection Law (in particular, the obligations necessary to ensure the Crowd-B’s compliance with security of processing, personal data breach notification, data protection impact assessment, and prior consultations with supervisory authorities), and will assist Crowd-B, insofar as reasonable, in meeting these statutory obligations.

7.0 Customers Choices and Rights

You have the reserved right to decline the request of providing your personal when requested by Crowd-B or our authorized representatives. You also have the right to withdraw given consent to our data protection policy and privacy policy Please contact us at [email protected] if you wish to exercise any of your rights. It is however noteworthy to mention that certain services or all services may be unavailable to you.

INTERNATIONAL STANDARD PRIVACY COMPLIANCE AT Crowd-B

Crowd-B is a company established and with offices in more than one jurisdiction thus, we recognize that we have customers and provide our services to customers in different jurisdictions. Hence our approach to data policies is the international standard that covers specific data protection requirements from regions. Therefore, regardless of where you are located, we are committed to abiding by all applicable data protection regulations.

European Economic Area (EEA) and United Kingdom (UK)

If you are from a region such as Europe or the UK where there is a requirement of the legal basis for processing your personal data, the basis for collecting and using your personal data is as explicitly stipulated above. However, in certain circumstances, we may also have a legal obligation to collect certain personal data from you when required or mandated by a government or regulatory enforcement agency.

Should you require more information and/or clarification regarding the basis on which we collect and use your personal data, do not hesitate to contact us at [email protected]

UNITED STATES

If you are from the United States, we recognize the California Consumer Access and Deletion Rights. Thus, as provided above, you can contact us at any time to request any information regarding your personal data and as well for your personal data to be deleted. Once we have verified that you are authorized to make the request, we will inform you of the limitation of service it may bring to you and ensure your request is carried out as swiftly as possible.

OTHER REGIONS

If you are in a region that is not specifically mentioned here, you can rest, assured that our policy is broad and extensive enough to cover and safeguard your interest regardless of where you are or reside. We offer high standards of privacy and data protection to all our customers and respect individual citizenship data protection regulation requirements. Some regions are only outlined based on the specific requirement from those regions for us to include in our privacy and data protection policy.

Changes in our Policies

We reserve the right to change these policies at any time subject to our discretion and new regulatory standards. If we choose to change any of our policies, we will post those changes to this here and any other places we deem appropriate so that you are aware. If we make material changes to any of these policies, we will notify you here, by email, or using a notice on our home page.